Terms and Conditions
If you are interested in using Coxsafari’s services, please carefully read our terms and conditions. These terms and conditions apply to all materials, information, products and services provided by Coxsafari. The terms and conditions may be changed or modified by Coxsafari at any time, without prior notice, for any reason. By continuing to use the website and its services, you confirm that you have accepted and read the modified terms and conditions. To ensure you are aware of the terms and conditions, please review them periodically.
Coxsafari Terms and Conditions
1. Bookings must be paid in full to be confirmed.
2. Before payment, availability must be confirmed. We will provide a quotation or a pre-reservation paper based on our current availability. The product may not be available within this period before confirming the booking, and the price may change from time to time during this period. In-between if you already paid but product not available , your booking will be cancelled automatically and refund process will begin.
3. Bank transfers should be made only through NPSB transfer.
4. After Direct Bank Deposit Please e-mail us at reservation@coxsafari.com with a deposit slip attachment.
5. When paying using MFS (Mobile Financial Services), for example, Bkash, Nagad, Rocket, etc. guests will need to bear additional transaction charges.
6. In the case of online payments by credit card or debit card, a transaction fee of 5% will be added to the bill amount.
7. After each payment, please e-mail us at reservation@coxsafari.com, and be sure to include your reservation number during the transaction as well as in the E-mail.
8. All of the bookings will be 100% confirmed bookings in terms of exact date period, product, and product quantity.
9. No cancellations, amendments, refunds, returns, or reductions in product quantities are permitted.
10. Upgradation might be possible which will depend on availability.
11. Guests who do not check in on the scheduled date due to an emergency or are unable to consume the product as booked will be charged 100% as “No shows”.
12. We act as a user interface only if you book travel products through our website, and the booking is done with the travel provider named on the booking page.
13. The terms and conditions of the travel providers (Airlines, Hotels, Tours, Cruise Ships, etc.) must be understood and agreed to by travelers before booking or purchasing their products through Coxsafari.
14. A Coxsafari representative will act as a point of contact if any traveler has a problem or dispute regarding the booking.
15. In the event of a technical or mathematical error in a price and a booking has already been made, Coxsafari reserves the right to correct the price or completely cancel the reservation and begin the refund process.
16. In the event of a technical error in the room/ticket or any product availability, Coxsafari reserves the right to cancel the booking and begin the refund process.
17. Due to the fact that suppliers sell their products through so many different points of sale like us, the product could be unavailable during a query or booking process or payment transaction period or at any time, so your confirmed booking could be canceled as a result. As well refund process will begin.
18. All prices and offers are subject to change with availability.
19. To ensure that your credentials are not being misused, you agree that this site will use your personal details to verify and validate your transactions.
20. In addition, you must understand that we may share your personal information with third parties to verify credit card payments. Your information will not be used for any other purpose than to confirm your identity and verify your credit card billing address.
21. It is possible to take advantage of Coxsafari’s promotional codes/ discounts on the site from time to time, which are generated by Coxsafari. We reserve the right to amend, modify, or withdraw any or all of the Terms and Conditions or replace, wholly or in part, the program with another program, whether similar to this one or not, or to withdraw the program altogether at any time.
22. If there is a dispute between any parties, Coxsafari’s decision is final and binding.
23. Coxsafari does not follow the supplier’s (Airlines/ Properties/ Bus/ Hotels/ Cruise Ships/Tour operators etc.) policy for cancellation/ re-issue/refund/amendment etc. Please check point no. 9 in Coxsafari terms and conditions.
Note
* After confirming the booking we will provide the hotel/ship or supplier reservation number that Coxsafari Booking Reference no. will be used as reference(If required).
* Rates are in BDT and all applicable taxes, and service charges are included. We may charge a 5% Booking fee on certain suppliers’ bookings, which will be informed to you before confirming the booking. As well as Coxsafari Terms and Conditions number 6 applicable.
Note: We don’t provide any services which are prohibited in Islam. So please don’t ask for any service such as providing Bar information or any alcoholic item or Drug item purchase information, Organizing any musical or cultural program, or any artist arranging, prostitute information, and whatever things match with The religious term haraam. Haraam refers to anything that is prohibited in the Qur'an or would result in sin when committed by a Muslim.
There will be no service available during prayer time, but we will respond to the customers immediately after prayer time.
Exceptional cases for refund-
You will get refund in these issues-
1. In the event of a technical or mathematical error in a price and a booking has already been made, Coxsafari reserves the right to correct the price or completely cancel the reservation and begin the refund process.
2. In the event of a technical error in the room/ticket or any product availability, Coxsafari reserves the right to cancel the booking and begin the refund process.
3. Due to the fact that suppliers sell their products through so many different points of sale like us, the product could be unavailable during a query or booking process or payment transaction period or at any time, so your confirmed booking could be canceled as a result. As well refund process will begin.
4. If cruise timing is not met by the ship/cruise or the cruise left early without notifying customers or any unavoidable natural calamities if the journey is canceled the cruise authority will fully refund the ticket price.
5. If Coxsafari unable to Provide the service you will get full refund.
Refund Policy for exceptional cases-
-Money will be refunded exactly in the same way it was received. The refund process is the same as the payment method.
-Refunds may take up to 07 to 15 days from the date of application.
-There will be no refund of transaction charges, and if there any other transaction charges, it will be deducted from the payment.
Hotel's Basic Policies and Terms & Conditions
1. Check-in time @ according to hotel policy.
2. Check-out time @ according to hotel policy.
3. Early check-in depends on room availability. To confirm early check-in need to reserve the room one day prior.
4. For special room requests such as Side by Side, Same Floor, Different Floor, Upper Floor, Specific Floor, Specific room, or Good view room it depends on availability.
5. Hotel authority confirm booking and reservation by Room Category only, but give high priority to guest preference and requests.
6. Please bring all of your NID/Passport/Driving License or Govt. Photo ID during Check-in time.
7. Foreigner guests must submit a passport copy and the latest valid visa copy during check-in.
8. Without informing in a registration card and providing proper identification no one can stay in the room.
9. Outside Guests are not allowed in the room.
10. Personal weapons/Arms not allowed inside the hotel. Guests need to deposit it in the hotel's security safety box with a Weapon/Arms Govt. license copy.
11. For an extra person in the room additional Extra bed will be added with a charge according to hotel policy for 10 year+ children or Adults. For 5 to 10 years old children Breakfast charge is applicable.
12. For hygiene purposes and to keep the swimming pool neat and clean all of the hotel guests are requested to wear a proper synthetic swimming costume.
13. For VIP check-in arrangements need to inform upon confirming the reservation and an additional charge may apply.
14. Outside foods are not allowed inside the room or on hotel premises.
15. Pets are not allowed inside the room or hotel premises...
Hotels’ policies and terms & conditions may vary from hotel to hotel. In this case, the terms and conditions set by the hotel authorities are deemed to be final except for cancellation/refund/amendment policy. Coxsafari does not follow the supplier’s (Airlines/ Properties/ Bus/ Hotels/ Cruise Ships/Tour operators etc.) policy for cancellation/ re-issue/refund/amendment etc. Please check point no. 9 & 20 in Coxsafari terms and conditions. Hotel authorities reserve the right to change, modify or remove their policies, terms & conditions at any time, without prior notice or for any reason.
Karnafuly Express Ship - Terms and Conditions:
1. Tickets are not cancellable, and non-refundable. All sales are final.
2. Ticket schedule changes & cancellation is not possible.
3. No duplicate tickets will be issued to replace lost or stolen tickets.
4. If passengers delay and the ship departs the port, there will be no refund.
5. If cruise timing is not met by the ship/cruise or the cruise left early without notifying customers or any unavoidable natural calamities if the journey is canceled the cruise authority will fully refund the ticket price.
6. Authority may change any given terms at any point to facilitate better proceedings.
7. Below 5 year Child requires no ticket and the above 5 years old require a full ticket.
8. The departure and arrival time of cruise ship can be affected by weather, air pressure, tidal times, technical problems and changes to itineraries by the cruise lines
কক্সবাজার এয়ারপোর্টের পেছনে নুনিয়ার ছড়া বিআইডব্লিউটিসি ঘাট থেকে উত্তর বাঁকখালী নদী হয়ে বঙ্গোপোসাগরে উঠবে জাহাজটি। এরপর মেরিন ড্রাইভের সাথে সমান্তরাল সমুদ্রপথ ধরে সেন্টমার্টিন পৌঁছাবে। কক্সবাজার এয়ারপোর্টের পেছনে নুনিয়ার ছড়া বিআইডব্লিউটিএ ঘাট। কক্সবাজারে হোটেল-মোটেল জোন থেকে নুনিয়ার ছড়া বিআইডব্লিউটিসি ঘাট দূরত্ব ৫ কিলোমিটার, পৌঁছাতে মোটামুটি ৩০ মিনিট সময় লাগবে।
“সময় সুচী:
কক্সবাজার বি আই ডব্লিও টি এ ঘাট থেকে ছাড়বে সকাল: 7.00 মিনিটে।
সেন্টমারটিন থেকে ছাড়বে বিকাল: 3.30 মিনিটে।
উভয় দিক থেকে গন্তব্যে পৌছুতে সময় লাগবে 5.00 ঘন্টা (+,-)”
“সিঙ্গেল কেবিন ব্যাতীত, প্রতিটি টুইন বেড, ভি আই পি ও ভি আই পি কেবিন ২ জন এর জন্য প্রযোজ্য, অতিরিক্ত জন প্রতি আলাদা টিকেট কেটে নিতে হবে।
ছোট বাচ্চা ৫ বছরের নিচে ফ্রি। অতিরিক্ত জন ফুল টিকেট লাগবে।”
সমুদ্র যাত্রা পথে ছোট বাচ্চা দের সব সময় সাবধানে ও কাছে রাখুন। নাস্তার খালি প্যাকেট, চিপস / জুস এর খালি প্যাকেট, কফি/ চা এর ওয়ান টাইপ কাপ সহ সকল ময়লা আবর্জনা পানিতে ও জাহাজের যেখানে সেখানে না ফেলে, ডাস্টবিন এ ফেলুন, প্রতিটি ফ্লোরেই পর্যাপ্ত ডাস্টবিন দেয়া আছে।
Notes: Rates are in BDT and include all applicable taxes. 100% advance is required. We will get to you for the ship ticket handover, Please inform us by giving call (01409090009 or 01966113300) or email (reservation@coxsafari.com) when you reach Coxs Bazar. We will send you Ship Tickets by Courier Service on guest request if there is 72 hours left before your Journey date. However, we are available 24 hours at Coxs Bazar to handover tickets. A soft copy of your ticket will be emailed to you after you purchase it. You cannot board the ship using this soft copy or if you print it out on your own. Checking into the ship requires an original ticket copy, which you will only get from us. We will get to you to hand over the Ship ticket at Cox'sbazar. When you reach Cox'sbazar, please notify us via phone (01409090009 or 01966113300) or email (reservation@coxsafari.com).
Flight Ticket Policy
1. 100% advance is required to confirm flight ticket.
2. As per the airline's policy, airfare can fluctuate at any time without any prior notice. If you don't book the ticket right away, we cannot guarantee that the same Airfare will be available next time.
3. After confirming ticket you will get E-ticket through your E-mail address.
4. Basically we give e-ticket for flights. So if incase you lose it please give us an email in mailing trail or with reference we send it to you again.
5. Every airline's have there Child fare policy as well Baggage policy and Coxsafari do follow that.
6. If passengers delay or for any emergency misses the flight, there will be no refund.
7. All of the Flight ticket bookings are 100% confirmed in terms of exact date, time, and ticket quantity. No cancellations, amendments, refunds, returns, reschedule or reductions in product quantities are permitted. Coxsafari don’t follow airlines cancellation policy.
8. Airlines policy applicable except cancellations, amendments, refunds, returns, reschedule policy.
Rent a Car Policy
1. 100% advance is required to confirm Rent a Car booking.
2. After confirming Vehicle booking you will get confirmation mail through your E-mail address.
3. All of the Vehicle bookings are 100% confirmed in terms of exact date, time, and quantity. No cancellations, amendments, refunds, returns, reschedule or reductions in product quantities are permitted. Coxsafari don’t follow airlines cancellation policy.
4. If passenger do any damage to the vehicle, Passenger will have to pay full expense of the repairing and repairing duration time will count with the vehicle rent.
5. Before starting journey you can change destination and fare will be changed according to destination. But after starting journey destination change is not possible.
6. Before starting journey you can change Vehicle, if you don't like it. According to vehicle selection, fare may change accordingly. But after starting journey destination change is not possible.
7. Journey will start in condition that “ The Renter has inspected the vehicle before the commencement of the rental duration and confirms that the vehicle is in good operational condition.”
8. The Renter is not allowed to drive vehicles. Only travel providers driver is authorized to drive the vehicle.
9.We act as a user interface only if you book Rent a Car products through our website, and the booking is done with the travel provider named on the booking page. Coxsafari Will not take any responsibility regarding any road accident.
10. Coxsafari Will not take any responsibility regarding any illegal issue committed by The Renter and Law enforcement force will take necessary steps as per law.
Disclaimer in General from Coxsafari
-Travel service providers like airlines, hotels, tour operators, Cruise Ships, etc., are the ones who interact with travelers through Coxsafari, and we do not own any travel products.
-We provide information on our website based on the information provided by our suppliers and hotel authorities. The hotel authority or supplier can change the hotel’s rent or product price at any time.
-Despite our efforts to verify every piece of information, we cannot be held liable for misinformation provided by suppliers or hotel authorities.
-The hotel authority usually uses more than one platform to rent their properties, so if you find rooms on another website outside Coxsafari, it means we aren’t able to provide them to you.
-For any illegal use of our platform, such as reselling or providing misleading information, Coxsafari reserves the right to cancel a confirmed product or booked hotel reservation.
-It is also possible that we can cancel the booking if the hotel is sold out of rooms, but you are still able to book the hotel on our website. In that case, we will refund you the amount you have been charged.
- When you book accommodation, flight, tour, or cruise ship through coxsafari.com, we provide the Platform and are responsible for it, but we are not responsible for the actual Travel Experience.
-In providing our Platform, we take reasonable precautions, but we cannot guarantee its accuracy (we get information from Service Providers). While we will make every effort to correct/fix errors, interruptions, or missing bits of information as soon as possible, we cannot be held liable for any errors, interruptions, or missing bits of information and services or travel experience.
Restrictions-
– The services we offer on our website or through our representatives are for your personal and non-commercial use only.
– If you do not have a B2B partnership with us, you may not sell, resell, copy, or reproduce any services obtained from us.
– Please do not copy any part of this website without acknowledgment.
– You are requested not to use any of the content of our website anywhere else.
– Avoid making fake bookings or causing a nuisance on the Platform.
– It is important to not cause any nuisance or damage, and not behave inappropriately toward the Service Provider’s personnel (or any other person).
– Do not violate any Coxsafari or Service provider’s policy or terms & conditions.
– The platform cannot be used for illegal activities or to violate government laws.
Note- Coxsafari has the sole and absolute discretion to cancel the booking and take any further legal action if it believes the user has provided incorrect information. Coxsafari is not responsible for any monetary damages caused to the user in such cases.
It is our policy to provide our services in a personal, non-commercial manner. These terms and conditions will not apply to our relationship with other commercial service providers (B2B) with whom we have a relationship.
Please contact our Customer Service team if you have any questions or complaints. Visit Our Customer Service page to get a solution. Where you’ll also find some useful FAQs related to your issues. You can help us as quickly as possible by providing:
Your Contact Details, Your Booking confirmation number, and the email address you used while confirming your booking.
Give us a summary of your issue, including how we can help you.
Provide any supporting documents (e.g. bank statement, pictures, receipts, etc.)
Thank you for reading and giving importance to our Terms & Conditions
