Contact information's to get Customer support.

Please do not hesitate to contact us.

Hotline
01409-090009
01966-113300

Email
For reservation - reservation@coxsafari.com
For Corporate Program - corporate@coxsafari.com
For support - support@coxsafari.com

Address
Ledu Mia Bhaban, Rahmaniya Madrasha, Pahartali, Cox's Bazar Shadar, Cox's Bazar.

Visit Our Website
https://coxsafari.com

The team does its best to respond immediately, but we have to maintain a queue based on first come first serve. Therefore, we will contact you shortly. Please note that service will not be available during prayer times, but we will respond to customers immediately after prayer time break.

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You may find your issue answered in the FAQs listed below

General FAQ's

Hotline 01409090009 01966113300

Hotline 01409090009 01966113300

You can book by your self at our website coxsafari.com. You can also do the booking by dialing our hotline numbers. Hotline 01409090009 01966113300 Or you can email us with your basic requirement's for booking. E-Mail For reservation - reservation@coxsafari.com For Corporate Program - corporate@coxsafari.com For support - support@coxsafari.com

We act as a user interface only if you book travel products through our website, and the booking is done with the travel provider named on the booking page. Travel service providers like airlines, hotels, tour operators, Cruise Ships, etc., are the ones who interact with travelers through Coxsafari, and we do not own any travel products.

We apologies, It is not possible. Bookings must be paid in full to be confirmed.

You can pay through- 1.Online Bank Transfer. 2.By Credit/Debit Card on website. 3. MFS (Mobile Financial Services).

1. After selecting Bank Transfer during payment you will get Bank details. As well in the pre-reservation paper and pre-confirmation email. 2. Bank transfers should be made only through NPSB transfer. 3. After Direct Bank Deposit Please e-mail us at reservation@coxsafari.com with a deposit slip attachment.

1. After selecting online payments by credit card or debit card on payment section you need to follow the process that appears accordingly. Provide correct information and credentials to complete the payment. 2. In the case of online payments by credit card or debit card, a transaction fee of 5% will be added to the bill amount

1. After selecting MFS Transfer during payment you will get MFS details. As well in the pre-reservation paper and pre-confirmation email. 2. When paying using MFS (Mobile Financial Services), for example, Bkash, Nagad, Rocket, etc. guests will need to bear additional transaction charges.

Bangladeshi Taka (BDT)

Bangladeshi Taka (BDT)

You can while using credit or debit card and your bank will do the conversion to BDT and bank may apply conversion charges .

Rates are in BDT and all applicable taxes, and service charges are included. We may charge a 5% Booking fee on certain suppliers’ bookings, which will be informed to you before confirming the booking. As well as Coxsafari Terms and Conditions number 6 applicable.

We may charge a 5% Booking fee on certain suppliers’ bookings, it depends on the Coxsafari b2b agreement with the Travel providers. If it is applicable you will see during booking process and you will be informed before confirming the booking. As well as Coxsafari Terms and Conditions number 6 applicable.

Basically this is a online transaction charge. During online credit or debit card payment a 5% charge will apply on your bill amount.

Yes we do. We don’t provide any services which are prohibited in Islam. So please don’t ask for any service such as providing Bar information or any alcoholic item or Drug item purchase information, Organizing any musical or cultural program, or any artist arranging, prostitute information, and whatever things match with The religious term haraam. Haraam refers to anything that is prohibited in the Qur'an or would result in sin when committed by a Muslim.

There will be no service available during prayer time, but we will respond to the customers immediately after prayer time.

Yes Sir, It is required.

100% advance is required.

Yes you can. Go to Submit query or complain page at our website, fill up the form and submit.

Yes we do. Our team is experienced in handling corporate and group bookings.

- Our 24/7 hotline service does the booking for you. Just give us a call or send us an email and we'll handle it for you. Hotline 01409-090009 01966-113300 E-Mail For reservation - reservation@coxsafari.com For Corporate Program - corporate@coxsafari.com For support - support@coxsafari.com

We apologies, It is not possible. All of the bookings are 100% confirmed. No cancellations, amendments, refunds, returns, or reductions in product quantities are permitted.

We apologies, in most cases we don't have any refund policy. Please check our Terms and Conditions. All of the bookings will be 100% confirmed bookings in terms of exact date period, product, and product quantity. No cancellations, amendments, refunds, returns, or reductions in product quantities are permitted. Coxsafari does not follow the supplier’s (Airlines/ Properties/ Bus/ Hotels/ Cruise Ships/Tour operators etc.) policy for cancellation/ re-issue/refund/amendment etc. Please check point no. 9 in Coxsafari terms and conditions.

You will get refund in these issues- 1. Before payment, availability must be confirmed. We will provide a quotation or a pre-reservation paper based on our current availability. The product may not be available within this period before confirming the booking, and the price may change from time to time during this period. In-between if you already paid but product not available , your booking will be cancelled automatically and refund process will begin 2. In the event of a technical or mathematical error in a price and a booking has already been made, Coxsafari reserves the right to correct the price or completely cancel the reservation and begin the refund process. 3. In the event of a technical error in the room/ticket or any product availability, Coxsafari reserves the right to cancel the booking and begin the refund process. 4. Due to the fact that suppliers sell their products through so many different points of sale like us, the product could be unavailable during a query or booking process or payment transaction period or at any time, so your confirmed booking could be canceled as a result. As well refund process will begin. 4. If cruise timing is not met by the ship/cruise or the cruise left early without notifying customers or any unavoidable natural calamities if the journey is canceled the cruise authority will fully refund the ticket price.

Money will be refunded exactly in the same way it was received. The refund process is the same as the payment method. Refunds may take up to 07 to 15 days from the date of application. There will be no refund of transaction charges, and if there any other transaction charges, it will be deducted from the payment.

All of the bookings will be 100% confirmed bookings in terms of exact date period, product, and product quantity. It will be charged 100% as “No shows”.

Please note that hard-copy receipts are not sent by post. We will email you details and confirmation of your booking. It is possible if you can come to our office for a hard copy, and we will provide it to you.

You will get confirmation mail in your email address with Supplier Unique reservation number where Coxsafari reservation number will be use as reference.

According to our Terms & Condition Booking cancellation is done. Check your email to find out the actual reason.

We provide information on our website based on the information provided by our suppliers and hotel authorities. The hotel authority or supplier can change the hotel’s rent or product price at any time.

1. Before payment, availability must be confirmed. We will provide a quotation or a pre-reservation paper based on our current availability. The product may not be available within this period before confirming the booking, and the price may change from time to time during this period. In-between if you already paid but product not available , your booking will be cancelled automatically and refund process will begin. 2. Due to the fact that suppliers sell their products through so many different points of sale like us, the product could be unavailable during a query or booking process or payment transaction period or at any time, so your confirmed booking could be canceled as a result. As well refund process will begin.

In providing our Platform, we take reasonable precautions, but we cannot guarantee its accuracy (we get information from Service Providers). While we will make every effort to correct/fix errors, interruptions, or missing bits of information as soon as possible, we cannot be held liable for any errors, interruptions, or missing bits of information and services or travel experience. You submit your complain against travel providers. We will try our best to figure it out.

If you do not have a B2B partnership with us, you may not sell, resell, copy, or reproduce any services obtained from us. The services we offer on our website or through our representatives are for your personal and non-commercial use only.

© Copyright Coxsafari 2022 । All Rights Reserved. Please do not copy any part of this website without acknowledgment.

Do not violate any Coxsafari or Service provider’s policy or terms & conditions. It could be result to a booking cancellation as well as our refund policy will apply. Please check our terms and conditions.

The Travel Providers (Airlines/ Properties/ Bus/ Hotels/ Cruise Ships/Tour operators etc.) policies and terms & conditions may vary with each other as well as with the Coxsafari. In this case, the terms and conditions set by the Travel providers are deemed to be final except for cancellation/refund/amendment policy. Coxsafari does not follow theTravel provider's (Airlines/ Properties/ Bus/ Hotels/ Cruise Ships/Tour operators etc.) policy for cancellation/ re-issue/refund/amendment etc. Please check point no. 9 & 20 in Coxsafari terms and conditions. Travel provider authorities reserve the right to change, modify or remove their policies, terms & conditions at any time, without prior notice or for any reason.

We apologies it is not possible for any category ticket booking. 1. Tickets are not cancellable, and non-refundable. All sales are final. 2. Ticket schedule changes & cancellation is not possible.

The team does its best to respond immediately, but we have to maintain a queue based on first come first serve. Therefore, we will contact you shortly. Please note that service will not be available during prayer times, but we will respond to customers immediately after prayer time break.

Hotel related FAQ's

- You can book through Search option in the Home Page. Search your desired hotel> Choose Hotel > Choose room >Provide necessary info. > Pay > Booking done.

We apologies, It is not possible. Bookings must be paid in full to be confirmed.

Please inform your fight number during booking. Most of the hotel provide this service complimentary but few hotel charge for it. You will find this information during hotel room booking.

Early check-in depends on room availability. To confirm early check-in need to reserve the room one day prior.

1. Please bring all of your NID/Passport/Driving License or Govt. Photo ID during Check-in time. 2. Foreigner guests must submit a passport copy and the latest valid visa copy during check-in.

Yes you can. Upgradation might be possible which will depend on availability. Due to that price may increase which need to settle first to confirm upgradation.

Yes you can. Which will depend on availability. If price decrease you will not get refund. If price increases upgradation policy applies.

Send us an email on mailing trail of your booking confirmation @ reservation@coxsafari.com. It is necessary for information. Settle increased room price to confirm upgradation.

For VIP check-in arrangements need to inform upon confirming the reservation and an additional charge may apply as per hotel policy.

Most of the Star hotels don't allow. Basically it totally depends on hotel policy.

- Our 24/7 hotline service also does the booking for you. Just give us a call or send us an email and we'll handle it for you. Hotline 01409-090009 01966-113300 E-Mail For reservation - reservation@coxsafari.com For Corporate Program - corporate@coxsafari.com For support - support@coxsafari.com

Every hotel have their own policy. So complimentary items may vary hotel to hotel. What you are getting with hotel room booking you will find the details during room booking. Please read them carefully.

Yes you can but - 1. For special room requests such as Side by Side, Same Floor, Different Floor, Upper Floor, Specific Floor, Specific room, or Good view room it depends on availability. 2. Hotel authority confirm booking and reservation by Room Category only, but give high priority to guest preference and requests.

There is possibility of applying early check-in charge, which totally depends on hotel policy.

Yes it is possible. For an extra person in the room additional Extra bed will be added with a charge according to hotel policy for 10 year+ children or Adults.

For 5+ to 10 years old children Breakfast charge is applicable as per hotel policy. Below 5 years child complimentary. This is applicable which hotels provide complimentary breakfast.

For hygiene purposes and to keep the swimming pool neat and clean all of the hotel guests are requested by hotel authority to wear a proper synthetic swimming costume. But not all the hotels have this policy.

Personal weapons/Arms not allowed inside the hotel. Guests need to deposit it in the hotel's security safety box with a Weapon/Arms Govt. license copy.

Without informing in a registration card and providing proper identification no one can stay in the room. As well as Outside Guests are not allowed in the room.

Pets are not allowed inside the room or hotel premises.

Ticket related FAQ's

- Fill up the information's in "Saintmartin Ship Ticket" page in our website and than submit your request. We will confirm ticket according to availability. - Our 24/7 hotline service also does the booking for you. Just give us a call or send us an email and we'll handle it for you. Hotline 01409-090009 01966-113300 E-Mail For reservation - reservation@coxsafari.com For Corporate Program - corporate@coxsafari.com For support - support@coxsafari.com

We will get to you for the ship ticket handover, Please inform us by giving call (01409090009 or 01966113300) or email (reservation@coxsafari.com) when you reach Coxs Bazar. We will send you Ship Tickets by Courier Service on guest request if there is 72 hours left before your Journey date. However, we are available 24 hours at Coxs Bazar to handover tickets. A soft copy of your ticket will be emailed to you after you purchase it. You cannot board the ship using this soft copy or if you print it out on your own. Checking into the ship requires an original ticket copy, which you will only get from us. We will get to you to hand over the Ship ticket at Cox’sbazar. When you reach Cox’sbazar, please notify us via phone (01409090009 or 01966113300) or email (reservation@coxsafari.com).

We apologies, It is not possible. 100% advance is required.

No duplicate tickets will be issued to replace lost or stolen tickets.

Yes below 5 year is complimentary, But above 5 year will be full charge.

Apart from single cabin, each twin bed, VIP and VIP cabin is valid for 2 persons, separate ticket from other category will be charged for each additional person.

We apologies, It is not possible. All of the bookings are 100% confirmed. No cancellations, amendments, refunds, returns, or reductions in product quantities are permitted.

If passengers delay and the ship departs the port, there will be no refund.

- Fill up the informations in "Flight Ticket" page in our website and than submit your request. We will confirm ticket according to availability. - Our 24/7 hotline service also does the booking for you. Just give us a call or send us an email and we'll handle it for you. Hotline 01409-090009 01966-113300 E-Mail For reservation - reservation@coxsafari.com For Corporate Program - corporate@coxsafari.com For support - support@coxsafari.com

You will get E-ticket through your E-mail address.

We apologies, It is not possible. 100% advance is required.

Basically we give e-ticket for flights. So if incase you lose it please give us an email in mailing trail or with reference we send it to you again.

The airline's policy states that the airfare can fluctuate at any time without prior notice. If you don't purchase the ticket right away, we cannot guarantee the same rate next time you search.

Yes every airline's have there child policy and Coxsafari do follow that.

Dear sir please check your e-ticket you will find a specific baggage policy there. It depends on airlines policy.

We apologies, It is not possible. All of the bookings are 100% confirmed. No cancellations, amendments, refunds, returns, or reductions in product quantities are permitted.

Rent a Car related FAQ's

- Fill up the information's in "Rent a Car" page in our website and than submit your request. We will confirm Vehicle according to availability. - Our 24/7 hotline service also does the booking for you. Just give us a call or send us an email and we'll handle it for you. Hotline 01409-090009 01966-113300 E-Mail For reservation - reservation@coxsafari.com For Corporate Program - corporate@coxsafari.com For support - support@coxsafari.com

You will get confirmation E-mail

We apologies, It is not possible. 100% advance is required.

We apologies, It is not possible. All of the bookings are 100% confirmed. No cancellations, amendments, refunds, returns, or reductions in product quantities are permitted.

Passenger will have to pay full expense of the repairing and repairing duration time will count with the vehicle rent.

Before starting journey you can change destination and fare will be changed according to destination. But after starting journey destination change is not possible.

Before starting journey you can change Vehicle, if you don't like it. According to vehicle selection fare may change accordingly. But after starting journey destination change is not possible.

We apologies, It is not possible. The Renter is not allowed to drive vehicles. Only travel providers driver is authorized to drive the vehicle.

We act as a user interface only if you book Rent a Car products through our website, and the booking is done with the travel provider named on the booking page. Coxsafari Will not take any responsibility regarding any road accident.

We act as a user interface only if you book Rent a Car products through our website, and the booking is done with the travel provider named on the booking page. Coxsafari Will not take any responsibility regarding any illegal issue committed by The Renter and Law enforcement force will take necessary steps as per law.

Still unable to find your solution!!! Don't worry just dial our Hotline numbers or through us an email regarding your issue.

Thank you for being with Coxsafari.